Mireille Fine Art U.S. & International Shipping Policy
Thank you for shopping at Mireille Fine Art. All orders from Mireille Fine Art are subject to our shipping policy, outlined below. If you have any questions about our shipping practices, please contact our dedicated customer service support team at info@mireillefineart.com.
Where We Ship:
Mireille Fine Art is pleased to provide free domestic and international shipping options. Please note, free shipping does not exclude taxes. Taxes may be subject depending on each state.
Mireille Fine Art offers shipping to all USA states, territories, and even APO/FPO addresses.
All orders must be shipped to a valid, physical address. We do not support shipping to P.O. Boxes at this time.
Processing:
We process orders during our normal business hours.
Unless otherwise stated, please allow 3 to 5 business days for us to process your order.
We make every effort to fulfill orders as quickly as possible, but sometimes life throws us a curveball. (Ahem, Covid-19.) If we are experiencing longer than usual processing times, we will notify you either on our site or by email.
Shipping Rates & Timing:
Mireille Fine Art is pleased to offer customers free shipping on all orders. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Mireille Fine Art has multiple shipping rates, depending on either the product or the shipping method chosen. The shipping charge will be calculated and displayed during checkout. An estimate of the time it takes to deliver your order will be provided on our website. Please remember that the time it takes to process your order is a separate estimate from the time it takes to ship and deliver your order.
Tracking Your Order:
When your order has shipped, we will send you an email with tracking info so you can check in on the delivery of your order. If you don’t receive this email in a timely fashion, please reach out to us at support@mireillefineart.com.
ADDITIONAL SHIPPING INFORMATION:
All orders for original canvas paintings are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Mireillefineart.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost, Stolen, or Damaged Orders
Please contact our customer support team within 7 business days to report a claim regarding any lost, or stolen, order. Mireillefineart.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save receipt, tracking number, all packaging materials and damaged goods before filing a claim.
How to Contact Us:
If you have any questions or concerns regarding your order or the shipping options available, please contact us at support@mireillefineart.com.